‘Very Good’ Care Inspectorate rating for Hillcrest Futures’ Angus Homecare and Outreach service
Hillcrest Futures’ Angus Homecare and Outreach service has received a ‘Very Good’ rating from the Care Inspectorate following its latest unannounced inspection.
The service, which provides care and support for adults and older people with physical disabilities, sensory impairments or mild mental health problems in their own homes and within the wider community, was rated ‘Very Good’ for how well it supports people’s wellbeing.
Inspectors found significant strengths in the care provided and the positive outcomes it supported. People were very happy with their care and support, which was found to be flexible, person-centred and attentive to the details that were important to each individual. The report also highlighted the manager’s very good oversight and noted that staff felt supported.
Support was described as “reliable”, with people and their relatives expressing confidence in staff and highlighting good communication. Inspectors said this demonstrated a genuine partnership where people felt involved and consulted about their care or the care of their family member.
Positive relationships between staff and the people they support were also evident. One person described the service as “brilliant”, while inspectors heard about friendly banter and singing helping to create a relaxed environment during support.
The inspection also highlighted the team’s awareness of loneliness and social isolation. Staff took time to chat with people and, where appropriate, suggested changes to support times to help people get out more. Inspectors said this demonstrated the flexibility of the service and how it was being used to improve outcomes for people.
John Booth, Director of Hillcrest Futures, commented: “We’re delighted that the Care Inspectorate has recognised the very good care and support being provided by our Angus Homecare and Outreach team. It’s particularly pleasing to see the strong relationships between staff and the people we support, as well as the flexibility, reliability and attention to individual preferences highlighted throughout the report.
“These findings reflect the commitment of the team to providing person-centred support that makes a positive difference to people’s wellbeing. I’d like to thank everyone involved for the care and dedication they show to the people we support.”
The unannounced inspection included feedback from people using the service and their families, as well as staff, management and visiting professionals. Inspectors also observed practice and reviewed service documents.
The Care Inspectorate report also confirms that there have been no complaints upheld against the service since its previous inspection.
