We are committed to providing high-quality customer services. We value complaints and suggestions, and use information from them to improve our services.

We love hearing from our customers when they have been pleased with the services we provide.  Receiving compliments lets us see where services are working well and also boosts staff morale.

If your complaint is from or about a child (defined as anyone under the age of 18), please refer to Scottish Public Services guidance which can be found https://www.spso.org.uk/child-friendly-complaints.

If you are a Hillcrest Homes tenant, and require further information on raising a complaint or serious concern, please see a factsheet provided by the Scottish Housing Regulator: Complaints and Serious Concerns.