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Here are just some of the ways the team can help you:
If you would like to speak to an adviser, get in touch with the team now on 0300 123 2640, or at firstname.lastname@example.org.
The supply and metering of your electricity and gas is a contract between you and your energy provider. HEAT cannot assist you if you have been caught tampering with your meter, even if this means you are left with no energy supply.
Energy theft is classed as tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used. Stealing energy is a crime and it’s very dangerous. Keep yourself and others safe by reporting any concerns you have.
Tampering with an electricity meter could lead to a short circuit, the wiring overheating or even a fire. Wiring that seems safe can be ‘live’, so there’s also the chance of a fatal electric shock.
Tampering with a gas meter can cause a gas leak. As well as headaches and possible loss of consciousness from the fumes, it only takes a spark to cause an explosion.
Tampering with gas or electricity meters isn’t just dangerous – it’s also illegal. Energy theft can lead to a fine or a prison sentence.
If you suspect a gas or electricity meter has been tampered with, report it immediately by calling 0800 023 2777.
The full instruction manual for the Solar iBoost water heating system can also be found here.