Your rent is due on or before the first of each month, or at other regular intervals if agreed with your Estates Officer.
There are a number of ways that you can pay your rent:
- Direct Debit: This is our preferred method, which automatically transfers money from your bank account to us. If you choose this method we will instruct your bank to ensure that you are always paying us the correct amount. Call us for more details or to set this up on 0300 123 2640.
- Debit/Credit Cards: We accept most debit and credit cards. Payments can be made over the phone by calling our payment line on 0300 123 2640. Alternatively, outwith working hours, a payment can be made 24 hours a day, 365 days a year by calling 0330 341 6497, or over secure internet service at www.allpayments.net.
- MyHillcrest App: Manage your tenancy 24/7 through the MyHillcrest app. The app allows you to view your rent statement and pay your rent through Allpay. You can download the MyHillcrest app for free on Apple and Androids – just search for My Hillcrest in the app store.
- Download the allpay app: This free app can be downloaded on Apple and Androids. This app allows you to pay anytime, anywhere.
- Allpay Card: You can pay by cash, cheque or debit card at any Post Office, PayZoneTM or Paypoint (often these are located in supermarkets, newsagents and garages)
- Bank Transfer: Transfer money from your bank account to us – contact us for details.
- Standing Order: If you choose this method, you can set up a regular payment and only you can instruct the bank to change the amount paid to us – contact us for details.
- Local Housing Allowance: Contact your Local Authority to apply. You can also ask for this to be paid directly to us. You remain responsible for your rent payments and covering any amount not met by LHA. You are responsible for contacting your Local Authority to keep them informed of your circumstances and rent amount.
- Universal Credit: Contact The Department of Working Pensions to apply. This can be paid directly to us in some circumstances. You remain responsible for your rent payments and covering any amount not met by UC. You are responsible for contacting the DWP to keep them informed of your circumstances and rent amount.