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Guide to Information

Information about Hillcrest, who we are, where to find us, how to contact us, how we are managed and our external relations.

Information we publish

Description

Descriptions of who we are

Aims and Values Our mission statement, vision, key aims and key values
Areas of operation Our Find a Home page details the areas in which Hillcrest Homes provides social housing
Summary of Business Plans A summary of all of the business plans from throughout Hillcrest

How to contact us

Contact Us Our telephone number, email address, main office address and online form for contacting Hillcrest
Make a Complaint Full details of our complaints procedure and how to make a complaint
Unacceptable Behaviour Policy Our Policy to support our staff and promote positive engagement whilst ensuring that Hillcrest is in a position to protect our staff and organisation

Information relating to Freedom of Information

How to Make a FOI Request Full details of how to request information under the Freedom of Information legislation
Freedom of Information Policy

Freedom of Information Procedure

Our Policy and Procedure in relation to how we comply with the Freedom of Information legislation

About our Governing Body

Governing Body – Hillcrest Homes

Board of Directors – Hillcrest Futures

Board of Directors – Hillcrest Maintenance

Details of our Board Members

About our staff

Executive Team Details of our Executive Team

Governance Documents and Corporate Policies

The Rules of Hillcrest Homes The Rules by which Hillcrest Homes must operate
Standing Orders The Standing Orders enabling the Association’s members to establish procedures for the management of the Association by the Governing Body on the members’ behalf. This also includes the remits of the Governing Body, the Audit and General Purposes Sub-committee and the Operations Sub-committee
Financial Regulations Our Regulations setting out the financial management and control of all the companies within Hillcrest. This also includes details about our internal and external audit arrangements.
Articles of Association – Hillcrest Futures

Articles of Association – Hillcrest Maintenance

The Articles of Association for both Hillcrest Futures and Hillcrest Maintenance
Board Membership Policy Our Policy setting out how we will secure people with the attributes to serve on our Governing Body. This also includes details of how to become a Governing Body Member
Shareholding Membership Policy Our Policy in relation to members of Hillcrest Homes
National Involvement Network’s Charter of Involvement Hillcrest Futures has signed up to the Charter of Involvement and it can be accessed through the ARC Scotland website
Code of Conduct for Staff The Model Code of Conduct of the SFHA which Hillcrest have adopted for staff
Code of Conduct for Governing Body Members The Model Code of Conduct of the SFHA which Hillcrest have adopted for governing body members
Entitlements, Payments and Benefits Policy Our Policy in relation to the acceptance or provision of gifts and hospitality

 

This document is currently under review

Register of Interests A register of the interests that have been declared by our governing body members

 

This item is available on request

Equality, Diversity and Inclusion Policy Our Policy in relation to how we comply with Equalities legislation
Health and Safety Policy Our Policy in relation to how we comply with Health and Safety legislation
Environmental and Sustainability Policy Our Policy in relation to our performance in all areas of our business with regards to environmental, social and economic sustainability

Relationship with Regulators

Engagement Plan Our Engagement Plan with the Scottish Housing Regulator
Assurance Statement Our Assurance Statement to the Scottish Housing Regulator
Landlord Report The Scottish Housing Regulator’s report on our performance
Complaints and Serious Concerns Information for tenants and service users of social landlords about raising a serious concern or complaint to the Scottish Housing Regulator
How we regulate A guide for tenants and service users about how the Scottish Housing Regulator regulates social housing landlords in Scotland
Annual Return on the Charter 2022/23

Annual Return on the Charter 2021/22

Annual Return on the Charter 2020/21

Our submission to the Scottish Housing Regulator (SHR) to allow the SHR to build a profile of Hillcrest Homes as a landlord and of the wider housing sector
Financial Accounts 2022/23

Five Year Financial Projections 2022/23

Loan Portfolio Annual Return 2022/23

Financial Accounts 2021/22

Five Year Financial Projections 2021/22

Loan Portfolio Annual Return 2021/22

Financial Accounts 2020/21

Five Year Financial Projections 2020/21

Loan Portfolio Annual Return 2020/21

Our Financial Returns to the Scottish Housing Regulator for 2022/23 and the previous two financial years

 

Our financial accounts for 2022/23 will be published soon.

 

 

Organisation Details

About Us Information about Hillcrest and the various companies within Hillcrest

Information about our work, our strategy and policies for delivering services and information for our service users.

Information we publish

Description

Our Services – Social Housing

Domestic Abuse Support Information about domestic abuse and what you can do if you are a victim
Energy Advice Information about our free energy advice service
Get Involved Information about how you can get involved
Helping Our People Engage (Hope) Information about a free service for people over 16 who are living in Dundee
Make a Change Information about how to advise us of a change in your circumstances including information about:

·     a change of household composition

·     applications for mutual exchange

·     sole to joint tenancy

·     joint to sole tenancy

·     passing on your tenancy

·     succession

·     keeping a pet

Help with Benefits and Money Information about how our Tenancy Sustainment team can help you with the financial aspects of starting and maintaining your tenancy. This page also includes information about Universal Credit and local agencies that can provide advice
Paying your Rent Information about how to pay your rent
Report a Repair Full details of how to report a repair including our repairs categories and response times and what happens when you report a repair
Find a Home Information about how to apply for a Hillcrest Homes property

Our Services – Care and Support

Support Services Details about how to get support in relation to autism, homelessness, learning disabilities, older people, self-directed support, student support, substance use and young people
Service Brochures Each of the services run by Hillcrest Futures produces a brochure with full details about the service

These brochures are available on request

Service Improvement Plans Each of the services run by Hillcrest Futures has an improvement plan in place

These plans are available on request

Our Services – Maintenance

Maintenance Details of the services provided by Hillcrest Maintenance

Strategies, Policies and Procedures

Tackling Poverty Together Strategy Our Strategy setting out how we will help tackle poverty and improve financial security and wellbeing
Allocations Policy Our Policy setting out Hillcrest Homes’ commitment to an open, transparent and accountable allocations process which complies with the law and reflects regulatory and best practice requirements
Anti-Social Behaviour Policy Our Policy in respect of anti-social behaviour and how we will provide a framework within which incidents of anti-social behaviour will be dealt with
Income Management Policy Our Policy setting out how Hillcrest Homes will apply common principles and take a clear and consistent approach to the management of arrears and the collection of income for all services
Estate Management Policy Our Policy in relation to the management of our rented, shared ownership and mixed tenure developments
Rent Setting Policy Our Policy setting out how we will apply key principles to set and maintain rents at affordable levels
Fair Tariff Policy Our policy setting out how we will apply common principles in relation to tariff setting for domestic dwellings and commercial properties
Voids Policy Our Policy to ensure that empty properties are let in an efficient, cost effective and fair fashion
Domestic Abuse Policy Our Policy detailing the steps we will take to support tenants who are victims of domestic abuse
Risk Management Policy Our Policy and Procedure addressing strategic or major risk management within Hillcrest
Tenants’ Handbook Our handbook for tenants

 

This will be published soon

Information about the decisions we take, how we make decisions and how we involve others.

Information we publish

Description

Governing Body Meetings

Governing Body Papers The agenda, papers and minutes for the meetings of our Governing Body. We will publish the papers of our:

·       Governing Body

·       Audit and General Purposes Sub-committee

·       Operations Sub-committee

·       Hillcrest Futures Board

·       Hillcrest Maintenance Board

The papers can be filtered using the options on the left-hand side of the page

Consultation and Participation

Tenant Participation Strategy Our Tenant Participation Strategy setting out how tenants and other customers can take part in our decision making and how they can influence decisions about housing

services, housing policies and procedures and housing conditions

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

Information we publish

Description

Information about our accounts and budgets

Statutory Accounts 2022/23

Statutory Accounts 2021/22

Statutory Accounts 2020/21

 

Hillcrest’s statutory accounts for 2022/23 and the previous two financial years which include sections on:

·       Members, Executives and Advisers

·       Report of the Governing Body

·       Strategic Report

·       Statement of the Governing Body’s Responsibilities

·       Report of the Auditors

·       Report of the Auditors on Corporate Governance Matters

·       Statements of Comprehensive Income

·       Statements of Financial Position

·       Statements of Changes in Reserves

·       Statements of Cash Flows

·       Notes of Financial Statements

Our programme of work and projects

Developments Our current development programme

Spending relating to Staff and Governing Body

Mileage, Subsistence and Other Expenses Policy Our Policy and Procedure in relation to the payment of staff expenses
Governing Body Member Expenses 2022/23

Governing Body Member Expenses 2021/22

Governing Body Member Expenses 2020/21

Senior Staff Expenses 2022/23

Senior Staff Expenses 2021/22

Senior Staff Expenses 2020/21

The expenses of our governing body members and senior staff members broken down at category level

 

The expenses for 22/23 will be published soon

Pay and Grading Structure 2023/24

Pay and Grading Structure 2022/23

Pay and Grading Structure 2021/22

 

Our pay bandings for each grade of staff within Hillcrest Homes, Hillcrest Futures and Hillcrest Maintenance

Information about how we manage our human, physical and information resources.

Information we publish

Description

Human resources

Staffing Structure The staffing structure for Hillcrest

 

This item is available on request

Trade Union Agreement The Recognition and Procedural Agreement between Hillcrest Maintenance and Unite the Union
Bullying and Harassment

Maximising Attendance

Disciplinary

Grievance

Learning and Development

Removal and Relocation

Retirement

Recruitment and Selection

Leave and Special Leave

Maternity and Adoption

Flexible Working

Redundancy

Disclosure

Information and Consultation

Flexitime

Childcare Voucher

Alcohol and Substance Misuse

Stress Management

Secondment

Exit Questionnaire

Staff Code of Conduct

Probationary Contracts

Shared Parental Leave

Performance at Work

Job Evaluation

Psychometric Testing

Working Regulations Nightworker

Extreme Weather Emergency Situations

Mental Health and Wellbeing

Recognition and Reward

Personnel Files

Mediation

Social Media Policy

Paternity and Parental Leave

Buying and Selling Annual Leave

Volunteering

Work Experience and Placements

Domestic Abuse (Support to Employees)

Hybrid Working

Menopause

 

Our Policies and Procedures relating to our HR function

 

One document is currently under review

 

 

 

 

 

 

 

 

 

 

 

SFHA

Dundee and Angus Chamber of Commerce

Edinburgh Chamber of Commerce

Scotland’s Housing Network

HouseMark

Chartered Institute of Housing

 

Links to the websites of the professional organisations/trade bodies of which we are a member

Physical Resources

Property Strategy Our Strategy setting out a clear vision of how Hillcrest will manage its portfolio of properties

 

Property Maintenance Policy Our Policy to ensure the provision of good quality housing to people in need and to ensure all property assets are maintained to a high standard and continue to meet the demands and aspirations of customers

 

This document is currently under review

Asbestos Management Policy Our Policy outlining how Hillcrest plans to fulfil its duties under the Health and Safety at Work Act 1974 and the Control of Asbestos Regulations 2012 (CAR 2012)

 

This document is currently under review

Leases and Protocols Policy Our Policy when considering whether to enter into a Lease or a Support Provider Protocol

 

This document is currently under review

Partnering Policy

 

Our Policy in relation to the fostering of partnerships with contractors

 

This document is currently under review

Gas Safety Policy Our Policy in relation to gas safety

Information Resources

Records Management Policy

Record Retention Schedules

Our Policy in relation to how we store, access and dispose of data and our Retention Schedules
Data Protection Policy

Data Breach Management Procedure

Our Policy and Procedures in relation to how we process personal data

Information about how we procure works, goods and services, and our contracts with external providers.

Information we publish

Description

Our Contractors and suppliers

Approved Contractors List Our list of the approved contractors used by Hillcrest

 

This list is currently under review

Our Procurement

Procurement Strategy Our strategy setting out how we will direct our external expenditure on goods, services and works
Annual Procurement Report 2022/23

Annual Procurement Report 2021/22

Annual Procurement Report 2020/21

Our report on our performance and achievements in delivering our Procurement Strategy for 2022/23 and the previous two financial years
Procurement Policy

Procurement Procedure

Our Policy and Procedure in relation to how we procure services
Procurement Information about how we procure services and how you can tender for work
Register of Contracts A link to our Procurement page where you can find a copy of our register of the contracts we have awarded including the names of our suppliers and the value and duration of the contracts
Open Tenders A link to the Public Contracts Scotland page listing all invitations to tender over £50,000, including those of Hillcrest. Search for ‘Hillcrest’ under the ‘Keywords’ field to see our open tenders

Information about how we perform as an organisation, and how well we deliver our functions and services.

Information we publish

Description

Annual Report 2022/23

Annual Report 2021/22

Annual Report 2020/21

Our Annual Report for 2022/23 and the previous two financial years
Annual Performance Report 2022/23

Annual Performance Report 2021/22

Annual Performance Report 2020/21

Our Annual Performance Report for the year 2022/23 and the previous two financial years.
Duty of Candour Annual Report 2020/21

Duty of Candour Annual Report 2019/20

Duty of Candour Annual Report 2018/19

Our Duty of Candour Annual Report for the year 2020/21 and the previous two financial years
Complaints Policy

Complaints Handling Procedure

Complaints Procedure Booklet

Hillcrest’s Policy and Procedure in relation to complaints and a booklet describing our complaints procedure and how to make a complaint

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

This class does not apply to Hillcrest as we do not produce any publications for sale.

Open data made available by us under the Scottish Government’s Open Data Resource Pack and available under open licence.

This class does not apply to Hillcrest.