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Tax credits are being replaced by universal credit. This is called the universal credit managed migration process.
Those in receipt of tax credits may receive an information leaflet about the process. If so, please don’t be alarmed by this and you should not make a universal credit claim until you receive a formal migration letter to apply. If you are unsure if you have had an invite to apply please contact our Tenancy Sustainment Service on 0300 123 2640 and we can check this with you.
The formal migration notice will give you a period of 3 months to apply and the date you must apply by will be in the letter.
If you do not claim by the end date on your invitation, your current tax credit award will end. You would also lose your right to any transitional protection. Transitional protection is a discretionary amount that is awarded to your universal credit to ensure you will not be any worse off after you claim. This will be paid for 12 months as part of your award provided your circumstances stay the same.
All tenants should make the claim to universal credit even if they feel they may not be eligible as you could be entitled to transitional protection.
We would encourage all tenants to get in touch with the Tenancy Sustainment Team when you receive this invitation to access advice on your personal circumstances.