Storm Babet: important update for tenants and people we support

The amber and red weather warnings that are currently in place across much of the east of Scotland means that services to our customers will be impacted.

From today, our teams will only be able to deal with emergency situations, and these will be risk assessed before confirmation that the work can go ahead and any travel can be undertaken. Red weather warnings in particular mean that travel should be avoided, and it’s therefore essential we balance the service to our customers with the safety of our workforce, tenants and people we support.

Emergency repairs should be reported on 08000 324 888.

Out of hour repairs will follow the same risk assessment process. These should be reported on 08000 324 888.

For any loss of power supply, please call 105.

Please be assured that we will attempt to answer calls as quickly as possible, but customers may experience longer call wait times if our advisers are dealing with high call volumes.

We will regularly review the situation and provide further information if anything changes.

We’d like to thank you for your understanding.