Hillcrest Energy Advice Team (HEAT) can help you lower energy bills and deal with energy debt

Name: Hillcrest
Telephone: 0300 123 2640

Here are just some of the ways the team can help you:

Show you how to use your heating and hot water systems efficiently
Provide assistance with faulty heating or hot water systems
Give tips on how to reduce energy consumption in the home
Help you switch to a cheaper supplier or tariff, or change your payment methods
Advise you on and help you apply for the Warm Home Discount and Winter Fuel Allowance
Offer advice and support with energy debt, and deal with energy companies on your behalf
Help you reduce moisture and condensation in your home, to prevent or reduce mould
Advise on any grants and fund that are available – and help you apply

If you would like to speak to an adviser, get in touch with the team now on 0300 123 2640, or at customerservice@hillcrest.org.uk.

If you suspect a gas leak, leave the property and call 0800 111 999 immediately.

HEAT is proud to have been recognised for their outstanding contributions to energy efficiency and customer service. The team has won the following awards:

CIH Innovation Award (2018)
EAS Excellence Award (2019)
EAS Above & Beyond Award (2020)
EAS Fuel Poverty Champions (2021)
EAS Excellence in Partnership (2022)
EAS Fuel Poverty Heroes (2023)
Hillcrest Community Award (2024)

Warm Home Discount

Click your supplier below to find out more about their Warm Home Discount, and when their scheme opens for applications:

Electricity or gas meter tampering

The supply and metering of your electricity and gas is a contract between you and your energy provider. HEAT cannot assist you if you have been caught tampering with your meter, even if this means you are left with no energy supply.

Energy theft – make sure you report it

Energy theft is classed as tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used. Stealing energy is a crime and it’s very dangerous. Keep yourself and others safe by reporting any concerns you have.

Energy theft can be fatal

Tampering with an electricity meter could lead to a short circuit, the wiring overheating or even a fire. Wiring that seems safe can be ‘live’, so there’s also the chance of a fatal electric shock.

Tampering with a gas meter can cause a gas leak. As well as headaches and possible loss of consciousness from the fumes, it only takes a spark to cause an explosion.

Tampering with a meter is a crime

Tampering with gas or electricity meters isn’t just dangerous – it’s also illegal. Energy theft can lead to a fine or a prison sentence.

If you suspect a gas or electricity meter has been tampered with, report it immediately by calling 0800 023 2777.

A day in the life of a HEAT energy adviser

The team works tirelessly to bust bills, save tenants money and help them with energy debt. Here’s a short overview of a day in the life of one of our HEAT energy advisors!