Your rent is due on or before the first of each month, or at other regular intervals if agreed with your Estates Officer.
There are a number of ways that you can pay your rent:
- Direct Debit: This is our preferred method, which automatically transfers money from your bank account to us. If you choose this method we will instruct your bank to ensure that you are always paying us the correct amount. Call us for more details or to set this up on 0300 123 2640.
- Debit/Credit Cards: We accept most debit and credit cards. Payments can be made over the phone by calling our payment line on 0300 123 2640. Alternatively, outwith working hours, a payment can be made 24 hours a day, 365 days a year by calling 0330 341 6497, or over secure internet service at www.allpayments.net.
- Allpay Pay By Link:A new quick and easy way to pay your rent from the comfort of your own home. Save time and make a payment anytime, anywhere with Allpay’s Pay By Link. We send you a link by text or email, it’s completely secure and you can use it over and over again:Allpay Pay By Link. Prefer a link personalised with your tenancy number? Give us a call and we’ll set it up for you in minutes.
- Allpay App or Website: This free app can be downloaded on Apple and Androids. This app allows you to pay anytime, anywhere. You will need to register using an e-mail address and password and then you’ll need the 19 digit number on your Allpay Card. You can also pay using your 19 digit number on the Allpay Website Allpay – Sign in.
- Allpay Swipe Card: Take your rent card to any location that displays a Post Office, Pay Zone, or PayPoint logo to make your payment.
- MyHillcrest App: Manage your tenancy 24/7 through the MyHillcrest app. The app allows you to view your rent statement and pay your rent through Allpay. You can download the MyHillcrest app for free on Apple and Androids – just search for My Hillcrest in the app store.
- Bank Transfer: Transfer money from your bank account to us – contact us for details.
- Standing Order: If you choose this method, you can set up a regular payment and only you can instruct the bank to change the amount paid to us – contact us for details.
- Local Housing Allowance: Contact your Local Authority to apply. You can also ask for this to be paid directly to us. You remain responsible for your rent payments and covering any amount not met by LHA. You are responsible for contacting your Local Authority to keep them informed of your circumstances and rent amount.
- Universal Credit: Contact The Department of Working Pensions to apply. This can be paid directly to us in some circumstances. You remain responsible for your rent payments and covering any amount not met by UC. You are responsible for contacting the DWP to keep them informed of your circumstances and rent amount.
