Your tenancy: FAQs
Here are the answers to some of the most common questions we receive.
Direct Debits are the easiest and most convenient way of paying your rent each month. However, there are many ways to pay your rent – click here to see which ways may work best for you.
Hillcrest provides a comprehensive repairs service and can fix a wide range of issues in your home. This includes plumbing, electrical servicing and repairs, repairs to heating systems, gas boiler servicing and replacement, and much more.
There are some things that are your responsibility though, and Hillcrest will not deal with. In some cases damage caused by tenants, household members or visitors may be repaired with costs recharged to the tenant.
Whilst we have insurance covering all of our properties, we do not insure your contents or personal possessions. This includes events such as fire, flood and theft.
We recommend that you purchase contents insurance to cover personal belongings and furnishings.
Yes. If you plan to carry out any work to the house above and beyond basic modifications such as redecorating, you should submit an Alterations Application. You can get in touch with us on 0300 123 2640.
A Property Officer may attend to find out more about your planned work, and you will be advised of whether you may go ahead with the work. In some cases, a Property Officer may check the work to ensure it is being carried out properly.
You must apply for permission to keep a pet. In general, permission will be granted to keep a pet but some of our developments have specific restrictions.
If permission is granted, tenants must be aware that it is their responsibility to clean up after their pets and any damage caused by pets will be charged to the tenant.
Should you wish to apply for permission to keep a pet at your home, please contact our customer service team on 0300 123 2640 or email customerservice@hillcrest.org.uk
Please also see the section relating to XL bully type dogs click here
It is important that you notify us of any changes in your circumstances and we can give you the appropriate advice.
If you have signed a Short Assured Tenancy Agreement, you must give us a minimum of one months’ notice. If you have a Private Residential Tenancy Agreement, we require a minimum of 28 days’ notice. You can give us notice by email, letter or via our App “My Hilcrest”, but notice must be submitted in writing by all tenants.