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Digital Repairs Satisfaction Survey
Thank you for all your feedback to our digital repairs satisfaction survey. Your input is really important to Hillcrest. It helps us to determine what is working well, and look at areas where we can improve.
The results from July to September 2023 are show below:
Overall satisfaction of works carried out by Hillcrest Maintenance:
It is fantastic to see that tenants said that 98%/97% were either very satisfied or satisfied with the overall repairs service and the quality of work carried out by Hillcrest Maintenance and our external contractors.
Feedback and areas we will improve on
We love to read all the positive comments and compliments about our repairs customer service advisors and trades staff. All the comments are shared with the staff who answered the telephone call or carried out the works and they love reading them too. Please keep them coming! Some of the comments this quarter include:
From 1 July 2023 to 30 September 2023:
Do you use the MyHillcrest app? If so, please let us know if you have any feedback and we can share your comments in a future bulletin. We wont share your name unless you want to, but please email email@example.com to say what you like best about using the app or if there is anything else you wish you could do on it.
If you don’t have the app, download it from your app store today and you can report repairs and book appointments, view your rent statement, report changes to your tenancy, report anti-social behaviour and so much more.
You can contact your customer service team through the Myhillcrest app, by email to firstname.lastname@example.org or by phone 0300 123 2640 (option 2) or for repair/property enquiries email email@example.com.
Reminder: our customer service team have a monthly meeting on the last Thursday of the month at 2pm and are not available to answer calls. Repairs are not affected during this time.