High praise for Hillcrest Futures’ Angus Homecare service in latest inspection
Hillcrest Futures’ Angus Homecare service has received ‘Very Good’ ratings across several key areas following an unannounced inspection by the Care Inspectorate.
The service, which supports adults and older people with physical disabilities, sensory impairments, and mild mental health conditions in their own homes and within the wider community, was commended for its highly person-centred and compassionate care.
Inspectors praised the service for fostering strong, trusting relationships between staff and the people they support, noting that staff were described as “excellent,” “very kind,” and “never rushed.” One family member remarked, “We struck gold,” while another shared, “You’d think they had been handpicked for me.”
Support was noted as reliable and flexible, with staff taking time to engage meaningfully during visits and adapting schedules to meet people’s individual needs. People receiving care reported feeling safe and respected, with one commenting “the house is filled with laughter when they are here.”
Leadership at the service was highlighted as a particular strength, with the service manager maintaining strong oversight and a clear understanding of both staff and service users’ needs. A detailed service improvement plan is already in place, focused on further enhancing care quality and involving stakeholders in shaping future developments.
The service was also recognised for safe recruitment practices and a robust induction process for new staff. Supervision and training were praised, with regular check-ins and support contributing to a cohesive, well-supported team.
John Booth, Director of Hillcrest Futures, commented: “This report is a clear reflection of the dedication and care shown every day by our Angus Homecare and Angus outreach teams. The positive outcomes highlighted are a testament to the strong relationships staff build and the person-centred support they deliver. We’re proud of their work and are committed to continuously improving to ensure the best possible support for those who rely on us.”