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Festive Opening Hours

Posted: December 19, 2023

Our offices and telephone lines will be closed over the festive break from 4:00pm on Friday 22 December and will fully reopen at 8:45am Wednesday 3rd January 2024. If you need to contact us on the days we are open, we will be providing a limited service, please call our Customer Service line on 0300 123 2640 between 9:00am and 4:00pm.

Our housing and repair customer service teams will be available to answer calls and enquiries from 9:00am – 4:00pm on Wednesday 27 December to Friday 29 December 2023.

Our emergency repair line will be available 24/7 by calling 08000 324888. Please only use this to report emergency repairs.  You can also report non-emergency repairs, or general enquiries using our MyHillcrest tenant app, or by emailing: repair@hillcrest.org.uk or customerservice@hillcrest.org.uk

In the meantime, we would like to wish everybody a very happy festive season!


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