Complaints performance

Hillcrest is committed to providing a high quality customer service but we appreciate there may be times when we don’t get things right. We value all of our complaints as they provide us with important information that we can use to help improve our services.

Hillcrest complaints performance is regularly reported to our senior management team and our boards. We also report our performance to the Scottish Housing Regulator annually.

Click here to read our Annual Complaints Report 2023-24.

Click here to read our latest Complaints Performance Update October to December 2024.

Click here to read more about You said, we did.

To view previous editions of these documents, visit the Resources section of our website, selecting the relevant category in the drop down menu.