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Complaints, suggestions and compliments

We are committed to providing high-quality customer services. We value complaints and suggestions, and use information from them to improve our services.

We love hearing from our customers when they have been pleased with the services we provide.  Receiving compliments lets us see where services are working well and also boosts staff morale.

Use the form below for general enquiries, or the buttons below to select the type of enquiry you would like to make.

You can also call or email us using the contact details below. Please note that calls to and from our customer service team are recorded for training and quality monitoring purposes.

If your complaint is from or about a child (defined as anyone under the age of 18), please refer to Scottish Public Services guidance which can be found https://www.spso.org.uk/child-friendly-complaints

Contact Us

Society Registration SP01603 RS
Registered Scottish Charity SC006809
1 Explorer Road, Dundee, DD2 1EG

Customer Services Opening Hours

Call our Customer Services on 0300 123 2640

Housing and General Hillcrest Enquiries (Option 2)

Monday to Thursday 8.30am – 5pm

Friday 8.30am – 4pm

Email customerservice@hillcrest.org.uk

(Please note, the phone lines are closed from 2pm on the last Thursday of the month for staff training).


Repairs and Property Related Enquiries (Option 1)

Monday to Thursday 8am – 4.30pm

Friday 8am – 4pm

repair@hillcrest.org.uk

Emergency Repairs 08000 324 888

24 hours 7 days a week

 

Please note, calls are recorded to the customer services team for training and quality monitoring purposes.