Positive inspection for Hillcrest Futures’ North Grimsby and Dundee Outreach services
The Care Inspectorate has praised Hillcrest Futures’ North Grimsby and Dundee Outreach services following an unannounced inspection completed late last year.
The services provide housing support and care at home to adults aged 16 and over across Dundee and Angus. They support people who may be affected by drug and/or alcohol use, experience mental health conditions or have a learning disability, and who may be living in temporary supported homeless accommodation, their own tenancies or within the wider community.
The services were evaluated as Good overall, with the staff teams rated Very Good.
Inspectors highlighted the supportive and relaxed relationships between staff and the people who use the services. Feedback described staff as approachable and professional, with people saying they could speak to staff “anytime, day or night” and that support was flexible around their needs.
The report recognised the strength of small, consistent staff teams, with no use of agency staff at the time of inspection, helping to ensure continuity of care. Staff were noted to have the right knowledge and training to support people, including trauma-informed practice, Applied Suicide Intervention Skills Training (ASIST) and the administration of Naloxone.
Inspectors also found good engagement with visiting professionals, including community psychiatric nurses and psychiatrists, who reported that the services communicated well and supported positive health outcomes. Leadership was described as approachable, with managers maintaining regular communication with staff and external partners.
The inspection identified areas for improvement in care planning processes, with a requirement in place to ensure personal plans and reviews are consistently up to date. There have been no complaints upheld since the last inspection.
John Booth, Director of Hillcrest Futures, said: “We are pleased that the Care Inspectorate has recognised the quality of support delivered by our North Grimsby and Dundee Outreach teams. The positive feedback about our staff reflects the strong, trusting relationships they build every day.
“We acknowledge the areas identified for improvement and are committed to strengthening our care planning processes to ensure people continue to receive high-quality, person-centred support.”
The full report is available on the Care Inspectorate website.