Tenant Advice Services

Energy Advice

Due to rising energy prices, you might find it hard to heat your home properly. We can offer a free energy advice service to help with a number of things:

Heating & Hot Water Systems
We can offer help with efficient use of systems, using your heating system programmer and assist with faulty heating systems.

Reduce Cost of Fuel
We can help you to switch supplier and tariff and change payment methods. We can provide information on Warm Home discounts and Winter Fuel allowances.

Debt Management
We can advise you on fuel debt, budgeting and we can liase with fuel suppliers on your behalf.

Dampness and condensation
We can advise you on moisture control in the home.

Reduce household energy consumption
We can give you hints and tips on saving energy in your home and advise you on local grants and advice initiatives.

If you would like to speak to an adviser about any energy related issue please call or email us using the contact details below.

T: 0300 123 2640
E: customerservice@hillcrestha.org.uk

You can also complete an enquiry form and an adviser will call you back, please include the words "energy advice" and a brief description of what help you require.

» Enquiry Form

Please see the Related Documents section on this page for some handy energy guides.

Be sure to visit our Energy Advice page for a quick guide to running costs, some money saving tips and for some useful links.


Money & Benefits Advice:  Tenancy Sustainment Service

We know that people can get into times of difficulties. Sometimes paying rent and bills and everything that goes with having a tenancy can get a bit much. There is help available. We have a dedicated Tenancy Sustainment Team who can help you understand and manage all of the financial aspects of starting and sustaining your own tenancy.

A range of help and advice is available including: benefits advice; managing money and paying bills; budgeting and looking at the costs involved in running a home; accessing furniture/carpets/white goods; dealing with debt issues; lowering fuel bills; Home Contents Insurance; opening bank and savings accounts;  and accessing low cost loans.

To find out how to budget for a monthly benefit payment, please click here.

If you don’t want to come into our office then we can visit you at home. Get in touch with us and we can discuss everything with you:

T: 0300 123 2640  
E: customerservice@hillcrestha.org.uk.  

If you would like to refer yourself to this service complete a Self Referral Form and email it to the address above.

Watch our video below to find out more: